Insurance Deductible Assistance Program

Frequently Asked Questions

What documentation will be needed for my application?

A complete application will include, at minimum, the following:

  • Application (5 pages): Must be completed by the Head of Household.
  • Release of Information form: For all household members 18 years of age or older.
  • Government issued Picture ID: For all household members 18 years of age or older.
  • Social Security Card: For all household members 18 years of age or older.
  • Benefit letter(s): Includes Social Security, Supplemental Security Income (SSI), Social Security Disability Insurance (SSDI), Veterans’, Long-term Disability, Unemployment determination (1099 forms are not acceptable)
  • Income:
    • One month of pay stubs. If self-employed, must provide the last two years of tax returns along with a year-to-date profit and loss statement.
    • One month of current bank statement for all accounts (Checking, Savings, Money Market), (include ALL pages)
    • Most recent quarterly statement for 401k, pension, IRA/Investment account, etc. (Include ALL pages)
  • Notice for Collection of Social Security Numbers form
  • Disaster Self-Certification form
  • Proof of Federal Emergency Management Agency (FEMA) application filing and result
  • Proof of property insurance filing and result (adjustor report)
  • Affidavit of Insurance-Disaster Recovery
  • Duplication of Disaster Benefits Affidavit- Signed and Dated
  • Signed and Dated State Housing Initiatives Partnership program (SHIP) Disaster Assistance Written Agreement
  • Current Homeowners Property/Flood Declaration of Insurance page(s)
  • Insurance Claim Report
  • Proof of deposit(s) paid to contractor (canceled check or credit card statement)
  • Proof of Insurance claim and payment(s)
  • Proof of advance payment(s) from applicant’s insurance company, if applicable
  • Contractor Estimate (Agreement)
  • Contractor Invoice

Can the Insurance Deductible Assistance Program pay the insurance deductible directly to the owner?

No. The deductible will be paid to the contractor.

How much funding will Collier County receive from the disaster allocation and when can Collier County expect it?

Collier County received $334,700 in November 2022 to be used for the Insurance Deductible Assistance program. Funding is available on a first-come, first-qualify (complete application) basis until funds are exhausted.

Is it allowable to pay flood Insurance deductibles (those that are separate from homeowners insurance deductibles)?

Yes. This is an allowable expense. The county will only assist with the structure deductible (not the content deductible).

If my home has damage repair costs that an insurance company estimates to be an amount less than the deductible, can the county pay that amount directly to the contractor?

If the claim is less than the deductible, you will not qualify for assistance. The State Housing Initiatives Partnership (SHIP) program funds cannot be used to pay for repairs that are less than the deductible amount.

What happens if there is a gap between the insurance approval amount and the contractor’s estimated amount that is greater than the deductible?

The Insurance Deductible Assistance Program will only pay the deductible amount.

What happens if I don’t have insurance coverage for damage to my home?

The Insurance Deductible Assistance Program will only pay for insurance deductibles; therefore, you would not qualify for the program.

Will the funds provided for insurance deductibles be in the form of a grant or recaptured as a deferred payment loan?

This is provided as a grant, just like many other forms of State Housing Initiatives Partnership (SHIP) program disaster assistance. Grants do not need repayment.

What if my insurance deductible is more than my maximum award?

The county can only pay up to the maximum award of $20,000 towards the deductible.

When will payment be issued? Can State Housing Initiatives Partnership (SHIP) program funds be paid upfront before the insurance funds are paid to the contractor?

No. The SHIP funds are paid at the end of the project within 60 days of the final inspection and/or permit is closed and final accepted by the Collier County Building Department and/or third-party inspector.

Can the county accept applications from homeowners who have not received their final decision from their insurance company regarding how much the insurance company will cover? Can the county accept applications from homeowners who have not received their insurance claim check?

Yes. Both scenarios are acceptable. However, final State Housing Initiatives Partnership (SHIP) approval for the program cannot be made until the insurance company has provided a final decision on the claim. It is important to note that only applications that are complete at time of submission will be reviewed by the county.  If you do not have this document, your application is not complete.

Do I need to be concerned with duplication of benefits when paying the insurance deductible?

Each adult household member/owner must sign the Duplication of Benefits (DOB) affidavit (form). The Federal Emergency Management Agency (FEMA) does not cover insurance deductibles, but other funding sources may.

Since the Federal Emergency Management Agency (FEMA) does not assist with insurance deductibles, how may I confirm that FEMA has or will not pay for repairs?

Other than the Duplication of Benefits form, you will sign a Release of Information form, and you must provide proof of the FEMA decision.

How will applicants be approved?

Only those applicants who meet the income limit and other qualifications and have a complete application will be considered to receive funds.

What does my application status mean?

Below are definitions of the statuses:

  • Processors: This is your main point of contact; they are reviewing your application for eligibility and all documents. The processors will email you if there are any questions
  • Reviewer: County staff validating all documents are in the file and the file is complete to move forward.
  • Fiscal: The County’s fiscal staff are validating your file
  • Management Review: Your file is under its final review with County staff
  • Incomplete: Pending final decision on insurance claim and issue of check. If you do not have a final decision from the insurance company your application is not complete and may be denied.
  • Pending: Your file is under review for payment with the Clerk of Courts.
  • Clerk Payment: The Clerk of Courts has issued payment to your contractor.

How long will it take to process my application?

It could take up 120 days to process an application. It may take longer if your application is missing information.

Must I receive more than one bid for repairs?

Multiple bids are not required if the homeowner has selected a contractor at the time of application.

What if the insurance company is paying for repairs that the owner wants to do themselves (paint, repair the fence, etc.)?

The program can pay the deductible so long as a contractor is involved in the repairs. The program does not reimburse homeowners.

Will the program be able to pay the homeowner insurance deductible for mobile homes if the occupant rents the land?

The owner of a manufactured home built in June 1994 or later may receive deductible assistance even if the home is located on leased land, like in a mobile home park.