COLLIER COMMUNITY ASSISTANCE PROGRAM FAQS

Who can apply?

Individuals and families who have lost jobs, been furloughed or have experienced a reduction of income due to the COVID-19 pandemic and need financial assistance paying past due rent, mortgage payments and utility payments.

When can I apply?

The Collier Community Assistance Program (CCAP) will begin accepting applications at 12 p.m. (noon) on Monday, March 29, 2021.

How do I apply?

You can apply online at CollierFLAssistance.com or at any Collier County library. At the library, an applicant can use the computer, scanner, printer/copier equipment that is assigned for public use at no charge to submit an online application. Our Collier County Assistance Center staff is available to help after you have submitted an online application.  The Assistance Center is located at 13245 Tamiami Trail East, Suite 102, in Naples. To schedule an in-person appointment, please call (239) 450-2114. Before you are provided an appointment, you must have submitted an online application through the Neighborly website. Please remember to save your password and case number in a secure location. You will need this login information to come back and check your status. Please call 311 if you have any questions.

What is the CCAP (Collier County Assistance Program)?

The CCAP is providing financial aid to residents and business owners with businesses in Collier County. Depending on individual circumstances, household applicants may receive assistance two ways through CCAP. One funding stream is allotted for those with area median income (AMI) ranging between 81% and 140% AMI and assists both renters and homeowners with past due mortgage, rent and utility payments. See income chart below. To qualify, households must meet the AMI range and be currently behind on mortgage, rent or utility payments. However, households may also qualify for current or future benefits through the Emergency Rental Assistance Program (ERA). All applications are still encouraged, because if you do not qualify through one funding stream, you may qualify through the other. The amount of assistance requested is also taken into consideration. The CCAP has a maximum award amount of $10,000 while the ERA currently has no maximum award amount. See “Am I required to be behind on my rent to qualify for the ERA program?” question below.

2020 income limits

What can the financial aid be used for?

The funds or grants can be used for mortgage, rent and utility bills, so long as these expenses have not already been paid for by another assistance program. Utilities that are a required term of the lease agreement such as water, sewer and trash may also be eligible according to the terms of the lease or rental agreement. Telecommunication services such as cable, telephone and internet are not eligible. Utilities covered by the landlord within the rent are treated as rent.

How far back can past due bills be paid?

  1. Arrearage (past due bills) can be paid back to March 13, 2020. You must have been current on your rent, mortgage and/or utility accounts as of March 13, 2020. Arrearage is available up to the maximum of $10,000 for CCAP and there is no maximum dollar amount in the Emergency Rental Assistance (ERA) program, for which applicants will also be screened. ERA can pay up to 12 months of arrearage.
  2. Partial arrearage payments are not permitted.
  3. Proof of impact from COVID-19 will be required.

Am I required to be behind on my rent, mortgage or utility payments to qualify for the CCAP program?

To apply for assistance through the CCAP, you must currently be behind on mortgage, rent or utility payments. However, CCAP is also screening for Emergency Rental Assistance (ERA), and you do not have to be currently behind on rent to quality for ERA benefits. ERA benefits are limited to three (3) months and applicants must requalify quarterly or every three-month period.

I reside in subsidized housing. Do I qualify?

If you reside in subsidized housing, the Emergency Rental Assistance Program (ERA) can provide rental assistance. However, it will only be for the tenant portion of rent and utilities that are not paid by other rental assistance. If a federal subsidy is received, and the tenant’s rent is adjusted according to income changes, the renter household may not receive assistance such as public housing, project-based assistance and housing choice voucher, tenant based rental assistance.

How do I know if I qualify?

  1. You must prove loss of income directly related to the COVID-19 pandemic.
    Required Documentation may include ONE of the following:

    1. Verification on Unemployment filing since March 1, 2020
    2. A letter from employer verifying a reduction in hours, pay-rate, number of shifts, or business closure
    3. Copies of pay stubs from prior to March 2020 and after March 2020
  2. You must prove you meet the income guidelines for Emergency Rental Assistance (ERA) or CCAP for all household members 18 and older. You are required to have income reviewed for eligibility every 3 months.
    Example: ERA Max Income

    • 1 person: $46,100
    • 4 persons: $65,850

    Example: CAP Max Income

    • 1 person: $80,780
    • 4 persons: $115,220

    Required Documentation shall include ONE of the following:

    1. Most recently filed Tax Return (2019 or 2020 after 4-15-21)
    2. Verification of Employment and 90-days paystubs and 90-days bank statements prior to application date
    3. Annual income is determined in accordance with 24CFR 5.609 and using adjusted gross income
  3. You must be a Collier County resident.
  4. Only one household member must be a Legal U.S. Resident or Eligible non-citizen:
    Required Documentation may include ONE of the following:

    1. Birth Certificate
    2. Passport
    3. Naturalization Certificate
    4. Social Security Card
    5. Legal Resident Card
  5. Demonstrate a risk of experiencing homelessness or housing instability
    One or more individuals within the household can demonstrate a risk of experiencing homelessness or housing instability, which may include (i) a past due utility or rent notice or eviction notice, (ii) unsafe or unhealthy living conditions, or (iii) any other evidence of risk, as determined by the grantee. Grantees should adopt policies and procedures addressing how they will determine the presence of unsafe or unhealthy living conditions and what evidence of risk to accept to support their determination that a household satisfies this requirement.

What other documentation will I need to apply?

  • Past due utility, rent or mortgage statement
    • W-9 from landlord
  • Rent payment: Copy of lease and all addendums and extensions and a rent ledger from landlord
  • Mortgage payment: Address of mortgage company and account number and payment coupon
  • Mortgage Holder Release of Information Form must be signed and dated by the mortgage holder(s)
  • Application must be signed and dated by applicant and co-applicant (if applicable)
  • Duplication of benefits certification must be signed and dated by applicant and co-applicant (if applicable)
  • Release of information must be signed and dated by applicant and co-applicant (if applicable)
  • Program Participation Acknowledgement must be signed by the applicant and co-applicant (if applicable)

How is household income defined?

With respect to each household applying for assistance, the county will be using the U.S. Department of Housing and Urban Development’s (HUD) definition of “annual income” in 24 CFR 5.609 and using adjusted gross income as defined for purposes of reporting under Internal Revenue Service Form 1040 series for individual federal annual income tax purposes.

How will the program determine my income for eligibility?

  1. Methods for Income Determination: Income eligibility will be determined by either (i) the household’s total income for calendar year 2020. A household’s monthly income to determine eligibility, will include a review of the monthly income information provided at the time of application and extrapolate over a 12-month period to determine whether household income exceeds 140% of area median income. For example, if the applicant provides income information for two months, the county will multiply it by six to determine the annual amount. If a household qualifies based on monthly income, the grantee must redetermine the household income eligibility every three months for the duration of assistance.
  2. Documentation of Income Determination: Household income must also include documentation available to support the determination of income, such as paystubs, W-2s or other wage statements, tax filings, bank statements demonstrating regular income, or an attestation from an employer.
  3. Categorical Eligibility: If an applicant’s household income has been verified to be at or below 140% of the area median income in connection with another local, state, or federal government assistance program, the county may rely on a determination letter from the government agency that verified the applicant’s household income, provided that the determination for such program was made on or after January 1, 2020.
  4. Written Attestation Without Further Documentation: To the extent that a household’s income, or a portion thereof, is not verifiable due to the impact of COVID-19 (for example, because a place of employment has closed) or has been received in cash, or if the household has no qualifying income, the county, at is discretion, may accept a written attestation from the applicant regarding household income. If such a written attestation without further documentation is relied on, the applicants household income for such household every three months.

What is the definition of Area Median Income?

The area median income (AMI) for a household is the same as the income limits for families published in accordance with 42 U.S.C. 1437a(b)(2), available under the heading for “Access Individual Median Family Income Areas”. This information is available at https://www.huduser.gov/portal/datasets/il.html.

Do I have to live in my rental unit for a set amount of time to be eligible?

No. Payments are provided to help households meet housing costs that they are unable to meet because of the COVID-19 pandemic.

Is documentation information a matter of public record?

Yes. If public record requests are made regarding the CCAP or ERA, your application and documentation information will be subject to the public record process.

How long is the application review process?

The review process will take as long as necessary to review all documents. Incomplete applications will take significantly longer. Processing could take up to 120 days, if all documents are submitted in a timely manner.

When will assistance be distributed?

Assistance requests will be processed as quickly as possible. Due to the widespread impact of the pandemic on our local community, we anticipate a high volume of requests. Payments will be disbursed as soon as possible.

Am I required to have a lease to be eligible for the program?

If a household does not have a signed lease, you may qualify if you can provide documentation of residence. This may include evidence of paying utilities for the residential unit, an attestation by a landlord who can be identified as the verified owner or management agent of the unit, or other reasonable documentation as determined by the grantee. In the absence of a signed lease, evidence of the amount of a rental payment may include bank statements, check stubs, or other documentation that reasonably establishes a pattern of paying rent, and a written attestation by a landlord who can be verified as the legitimate owner or management agent of the unit.

The Emergency Rental Assistance (ERA) program provides relief for “other expenses related to housing incurred.” What are these “other expenses”?

Such expenses include relocation expenses and rental fees (if a household has been temporarily or permanently displaced due to the COVID-19 outbreak); reasonable accrued late fees (if not included in rental or utility arrears and if incurred due to COVID-19); and internet service provided to the rental unit. Internet service provided to a residence is related to housing and is in many cases a vital service that allows renters to engage in distance learning, telework, and telemedicine and obtain government services.

All payments for housing-related expenses must be supported by documented evidence such as a bill, invoice, or evidence of payment to the provider of the service.

How will assistance be distributed?

Once your application is approved, payment will be made directly to the utility and mortgage companies or landlord. The Neighborly online portal will notify you of the status of your application.

Is there a maximum amount of assistance available per applicant?

There is no maximum assistance amount for ERA and assistance can be provided for up to 12 months. While there is no maximum assistance through the ERA program guidelines, Collier County is limiting assistance through the CCAP to $10,000 per household. This will allow us to help more residents. If you do not qualify for a grant through the CCAP, you may be eligible through the ERA and vice versa.

Why wasn’t I approved or selected for a grant (assistance)?

In most cases, after a careful review of an application, we were unable to help because either the applicant did not meet mandatory eligibility requirements, or the application lacked information and/or appropriate documentation deemed necessary to confirm the applicant met all eligibility requirements.

What should I do if I received a notice that I was not approved or selected?

While we are unable to provide you with a grant, please know that you may be protected from eviction or foreclosure due to Governor DeSantis latest eviction moratorium. Visit HUD’s Coronavirus Resources websiteor contact Legal Aid (239) 775-4555 for more information.

I received communication that my application is still under review but is missing a piece of information. Is this valid and do I need to submit documentation?

Based on the review of your application, you have currently not been approved for funding because your application is missing one piece of information. As a result, you have been identified as an applicant who will be provided with a limited amount of time to provide the missing information, or, in some instances, it will be an item your landlord needs to provide.

Who can I contact if I have problems applying or have a question?

Staff from Collier County 311 are happy to assist you. Text or call 311 for more help. Please do not call to check on the status of your request as this will slow down our process of approving and distributing assistance. You may check on the status of your application by logging back in to the online system. You may also visit our assistance center by appointment located at 13245 Tamiami Trail Suite 102 (Naples) beginning March 29. Please call (239) 252-2273 (CARES) or the Assistance Center at (239) 450-2114 to setup an appointment Monday through Friday. Appointments are available after your application for assistance has been submitted online.

Will receiving this assistance disqualify me from other types of state or federal aid (i.e. unemployment)?

No. You can still be eligible to receive unemployment or Federal stimulus funding. Please contact other funding agencies on eligibility for their programs.

If my application is denied, can I reapply?

Yes. You can reapply. However, if your application is denied and you met all eligibility criteria, it is most likely your application is not complete, and you will be notified to submit the information required for completion.

Can part-time residents apply for assistance?

Applicants must be full-time Collier County residents.

If I applied or received a forbearance with my mortgage lender can I apply for assistance?

Yes. You can apply for assistance. Awarding a grant will depend on individual circumstances as described below.

Mortgage statements must show a balance due and a due date within the next 30 days. In the example below, the total amount due to bring the account current is $1,894.53. Although the “Amount Due” at the top of the statement indicates $0.00, the amount due to bring the account current may be paid, because this is essentially a past due balance. You may need to get additional clarification from the client if the statement is unclear.

sample mortgage statement

How is the CCAP funded?

The Collier Community Assistance Program (CCAP) is possible through re-appropriated funds from the Coronavirus Aid, Relief, and Economic Security (CARES) Act at the direction of the Board of County Commissioners. The program is also screening applicants for assistance through the federal Emergency Rental Assistance (ERA) program that also provides rental and utility payment assistance. See “Am I required to be behind on my rent to qualify for the ERA program?” question below.

Is funding first-come, first-served?

Funding is allocated on a first-come, first-qualified bases to those who meet the eligibility criteria and submit completed documents for approval. Financial assistance will be given to qualified applicants until relief funds are exhausted. Priority will be given to those at 50% average median income (AMI) and below.

2020 income limits

My landlord is an individual, not a commercial business. Do I qualify?

You may qualify if you rent from a private landlord if you have a formal lease or rental agreement. The lease must be a legally binding contract between the tenant and the landlord that details the rights and responsibilities of each party. A lease or rental agreement typically includes the cost of the rental, the amount of deposit required, when rent is due, whether pets are allowed, and other rules.

Can a landlord apply on behalf of a tenant?

A landlord can apply on behalf of a tenant. However, the income and citizenship status will need to be provided for the tenant. If a landlord is applying on behalf of the renter (tenant), you must provide a signed ERA Tenant Authorization Form.

I rent a room in the house of a private person. Do I qualify?

In this case, you would not qualify.

I have a private mortgage through an individual, not a mortgage company. Do I qualify for assistance?

In this case, you may qualify. However, immediate family or relations by marriage may not be the mortgage holder.

I operate a business from my home. Do I qualify for mortgage assistance, if I am past due?

You may qualify if you claim your home on your tax return. In this case, the portion deducted on your tax return will be reduced from the assistance payment requested. To validate the amount eligible, you will need to provide your most recent tax return.

How is the mortgage portion of CCAP administered?

Those who apply for mortgage assistance will receive a notification after submitting your application. This notice will inform you to contact the Housing, Education and Lending Programs (HELP) for further assistance. HELP is a nonprofit agency collaborating with the county to manage the mortgage portion of the CCAP program. Your mortgage assistance application will be sent to them for processing and payment. To check on your application’s status, please reach out to them at (239) 434-2397 ext. 200.

The rent and utility payment assistance portion of the program is administered through the county and you can reach county staff by calling (239) 252-2273 or (239) 450-2114.

I do not live in my home but rent it and the renter is late on payments. Does the renter qualify?

The renter (tenant) or the landlord can apply for assistance. Eligibility qualification depends on their circumstances and will need to meet eligibility outlined above. However, if the property is homesteaded and you are renting it out, the file will be denied. See “I rent a room in the house of a private person” question above.

How will I know the status of my application?

You can check the status of your application at any time by going to the application website. You will need the password used to register as well as your case number. Do not email staff directly as they will not respond. All questions must be submitted through your file in the system. Staff will respond to your inquiry through the online system.

What does the status on my file mean?

  • Processors: This is your main point of contact. They are reviewing your application for eligibility and all documents. Processors will email you if there are any questions.
  • Reviewer: County staff validating all documents are in the file and the file is complete to move forward.
  • Fiscal: The county’s fiscal staff are validating your file.
  • Management Review: Your file is under its final review with county staff.
  • Approved County: County staff have completed their review and your file has moved to the final stage of the review process.
  • Pending Clerk Payment: Your file is under review for payment with the Clerk of Courts.
  • Clerk Payment: The Clerk of Courts has issued payment to your mortgage company, landlord or utility company.

I previously received assistance through the CollierCARES program. Can I re-apply for more assistance?

If you received assistance through CollierCARES, you may apply for assistance through CCAP. Please apply online.

When I log into the online application (Neighborly), it says “this email already exists.” What does this mean?

If you receive the message, “This email already exists,” when you try to login to the online application, it means you have previously created an application and will need to set up a new account.

Why does my file say “denied?”

A “denied” file means your file was reviewed and determined that you are not eligible for assistance through CCAP. If you want to file an appeal, please email Lisa.Carr@colliercountyfl.gov.

What is the purpose of the Collier Community Assistance Program for small businesses, agricultural operations and nonprofits?

The Collier Community Assistance Program offers emergency relief to small businesses, including agricultural operations and nonprofits, facing serious financial loss due to the COVID-19 pandemic. The goal of these funds is to provide financial relief to those most impacted by the pandemic. You could be eligible for past due utility payment assistance as well as repayment of the Economic Injury Disaster Loan (EIDL). Businesses must be located within Collier County, hold a current business tax license, be certified with the state, and employ less than 100 full-time equivalent employees.

How do I apply?

An online application will be available on March 29, 2021, at 12 p.m. (noon.) The link will be available on the Collier County Government website, CollierCountyFL.org, and CollierFLAssistance.com. Make sure you save your password and case number. You will need it later to login and check the status of your application.

Which businesses qualify for this funding?

Small businesses, small nonprofits and agricultural operations qualify if:

  • You employ 100 or fewer full-time employees
  • Are physically located within Collier County
  • Have an active Collier County business tax license
  • Have a current SunBiz registration and have been in business since January 2020

Assistance for utilities will require the utilities to be in the name of the business.

Do I qualify if I have leased employees?

You will qualify if the total number of employees between leased and non-leased, and those who are 1099, do not exceed 100 full-time equivalency (FTE).

Do nonprofit organizations qualify?

Yes. So long as they have 100 or fewer full-time equivalent employees and have a certificate with the Florida Secretary of State.

What can I use these funds to pay for?

Funds can be used to reimburse your EIDL loan and/or pay for past due utility bills. Total grant amounts are available up to $25,000 or the amount stated on USASpending.gov.

How much funding is available for the Small Business / Agricultural / Nonprofit Loan Repayment Program Grant?

Collier County has identified $5.5 million in relief funds to financially support small businesses that have received an Economic Injury Disaster Loan (EIDL) that needs repayment and/or have a past due water and utility bill(s). Maximum grant amounts are $25,000 per business or the amount listed on USASPending.gov. These funds are grants and do not need to be repaid.

Am I eligible if I meet some of, but not all, the eligibility requirements?

No. A business must meet ALL eligibility requirements to qualify.

If I only received $10,000 in EIDL Advance, how much assistance will I receive?

You will not receive any assistance since this was a grant from the SBA and not a loan.

What is the difference between EIDL and SBA?

An EIDL loan has a Catalog of Federal Domestic Assistance number issued by the Federal Government of 59.008.

Are home-based businesses allowed to apply?

Yes. If you received an EIDL loan, and meet all other eligibility criteria, you may apply for aid to repay that loan. However, you do not qualify for water and utility bill assistance.

Will the county pay the interest on my loan or just the principal amount?

If eligible, the county will pay up to $25,000 – the amount listed on USASpending.gov – unless the applicant provides a payoff letter from the SBA.

If I qualify, will I receive these funds directly?

No. Award payments will be made directly to the small business administration (SBA) and/or water utility entity (Collier County, City of Naples, Marco Island, Everglades) or electric company on behalf of the applicant.

Is the money I receive taxable?

Yes. The money is taxable, and your business will receive a 1099.

My business was not required to close; can I still apply for assistance?

If your business meets the eligibility criteria and you need utility and/or Economic Injury Disaster Loan (EIDL) repayment assistance, you may apply.

My business is in Collier County, but I am not a resident of Collier County, am I eligible?

Yes. If your business is in Collier County and you are not a Collier County resident, but your business meets all other requirements, you are eligible to apply.

Is funding first-come, first-served?

Yes. CCAP grants are available on a first-come, first-qualified basis for those who apply. However, this is contingent upon the submission of a completed application that includes all the required documentation outlined in the application. Incomplete applications may result in your funding request being denied.

How long will it take once my application is approved to receive this funding?

Applications will be processed on a first-come, first-qualified basis and will be processed as quickly as possible. The processing time may take up to 120 days. For quicker processing, please submit all required information and documentation as requested in a timely manner.

Are sole proprietors eligible to apply, if they rent or own commercial space to conduct their business?

Yes. If a sole proprietor received an Economic Injury Disaster Loan (EIDL) and meets all other eligibility criteria, you may apply.  Assistance for utilities will require the utilities be in the name of the business.

I own a charter business and experienced a significant loss of revenue due to the downturn in tourism from COVID-19. Am I eligible to apply for assistance for loss of revenue and other expenses?

Yes. If you received an Economic Injury Disaster Loan (EIDL) and meet all other eligibility criteria, you may apply.

I own more than one business in Collier County with 100 or fewer full-time equivalent (FTE) employees. Am I allowed to apply for each business?

If you own more than one business with 100 or fewer FTE employees and meet all other eligibility requirements, you can apply for assistance for each business. However, you will be required to provide evidence that your business operates in Collier County and you will have to apply separately for each of the businesses. Each location must have its own EIN and meet all eligibility criteria.

Businesses with multiple locations and the same EIN cannot have more than a total of 100 full-time employees in Collier County as of March 13, 2020. If you have one EIN number, you can only apply one (1) time.

What documents are needed to apply for small business assistance?

Documentation includes:

  • Collier County Business Tax Receipt
  • Sunbiz Registration – You can “Search by:” “Entity Name” here (use full legal business name), select listing with “Active” status, and attach most recent filing as a screenshot and must have been in business since January 2019.
  • SBA Economic Injury Disaster Loan (EIDL) documents
  • SBA Economic Injury Disaster Loan (EIDL) current month’s Loan Coupon
  • Past due water and electric utility bills in the name and location of the business
  • Staffing documentation (W-3 Summary, 1096 or 2019 IRS FORM 941)
  • Duplication of Benefits Form
  • Authorization for the Release of Information Form
  • Participant Acknowledgement Form

How will I know the status of my application?

You can go back into the Neighborly online system at any time to check on the status and progress of your application. Make sure you save your password and case number when you create your account. Do not email staff directly, they will not respond. All questions and responses must be done in your file in the system.

What does the status mean on my file?

  • Processors: This is your main point of contact; they are reviewing your application for eligibility and all documents. The processors will email you if there are any questions.
  • Reviewer: County staff validating all documents are in the file and the file is complete to move forward.
  • Fiscal: The county’s fiscal staff are validating your file and determining the amount of business assistance you are eligible to receive.
  • Management Review: Your file is under its final review with county staff.
  • Pending Clerk Payment: Your file is under review for payment with the Clerk of Courts.
  • Clerk Payment: The Clerk of Courts has issued payment to business

Why does my file say denied?

Your file was reviewed and determined that you are not eligible for assistance through CCAP. If you want to file an appeal, please email Maggie Lopez at Maggie.Lopez@colliercountyfl.gov.

Who is eligible to apply?

  • Food Banks or Pantries must have a physical location in Collier County
  • Food Banks or Pantries must be operating as a 501 (c)(3) and have a certificate of good standing with the State of Florida Secretary of State
  • Religious organizations are eligible to apply so long as the food bank or pantry is open to the public and is free from religious persuading.

Is there a limit on how much we can apply for?

Collier County Board of County Commissioners has set aside up to $5 million in assistance and it is available on a first-come, first-qualified basis.

What can the funding be utilized for?

Storage, food, personnel, marketing, technology sanitization and cleaning, as well as transportation.

What is needed to apply?

There are several items that may be needed to apply, including a Tax ID, proof of 501 (c) 3 status, Sunbiz registration, and Sam.gov registration, audit or tax forms may be requested and your 990 unless not available from Guidestar. For a comprehensive list, please reference the application online.

Are religious organizations food banks and pantries eligible?

Religious organizations are eligible to apply so long as the food bank or pantry is open to the public and is free from religious persuading.

Can I use these funds to pay for additional staff needed to help disperse the food?

Yes. These funds can be used thru December 31, 2021. Note that you will need to keep timesheets and records of their hours as it related to COVID-19.

Our food bank/pantry does not have enough storage space to keep food cool. Can we utilize funds to increase our cold storage?

Yes. The funds can be used to rent additional cold storage, but only up to December 31, 2021.

Our food bank is providing delivery services for shut-ins and those vulnerable populations who cannot get out, can we utilize funding for increased transportation costs? How about the rental or purchase of an additional vehicle?

Increased transportation costs that were not budgeted in this fiscal year are eligible for reimbursement, so long as the expenses were tracked according to COVID-19 expenses. Rental of additional transportation to deliver food is allowable thru December 31, 2021 and costs must be tracked and documented. Purchase of a vehicle is not an allowable expense.

Our food bank/pantry does not have enough space for the demand, are we able to utilize funds to rent temporary space to expand our services?

Renting space thru December 31, 2021, to accommodate capacity needs is an allowable expense.

Can we utilize these funds to provide gift cards or food vouchers?

No. Gift cards or food vouchers are not an eligible expense.

How do I apply?

An application will be available through the Community Foundation of Collier County. Please reach out to the foundation at (239) 649-5000 or cfcollier.org.

Am I Eligible?

Requirements include:

  1. All payments must be used to satisfy the renter’s unpaid rent for the period between April 1, 2020 and March 31, 2021.
  2. Your renters must take steps to verify that they meet eligibility requirements and sign the application.
  3. Your renter’s household income must be at or below 80% of the Area Median Income (AMI).

Before applying, you will need:

  • Property Deed(s)
  • Mortgage Note(s)
  • Property Tax Statement
  • Copy of Property Insurance Statement
  • Lease or rental agreement reflecting renter’s name, residence address, and monthly rent due

What should I know to qualify for the program?

  • Are you the property owner or the property management/agency who has legal authority to lease the unit?
  • Do you have one or more eligible tenants with unpaid rent between April 1, 2020 and March 31, 2021, due to a COVID-19 related event?
  • Do you have a tenant lease or written agreement with the eligible tenant(s)?

Before applying, you will need the following items

  • IRS W-9 Form To verify Residence (need ONE of the following)
  • Lease agreement
  • Property deeds
  • Mortgage note
  • Property tax forms
  • Homeowner insurance

To verify rent owed you will need a current lease that is signed by the applicant and the landlord that identifies the unit where the applicant resides and establishes the rental payment amount.

I am a landlord and I do not have a signed lease. What evidence do I need?

  • Bank statements
  • Check stubs, or other documentation that reasonably establishes a pattern of paying rent
  • Written attestation by a landlord who can be verified as the legitimate owner or management agent of the unit

I have COVID and need to Quarantine where can I go?

If you have received a positive COVID test result or a member of your household has a positive COVID test result, and are unable to reside in your home and must quarantine, you can quarantine in a local hotel that is below the GSA published rate for our area.

Will I be paid back for my time in the hotel?

Yes, if you are determined eligible and have all the proper documentation.

What documentation do I need to be reimbursed for my hotel stay?

  • An affidavit form attesting to the need to quarantine in a hotel and that no other options were available
  • Positive COVID test result with your name or a member of your household’s name
  • The positive COVID test result must coincide with the hotel stay and have your name or a member of your household’s name
  • Negative COVID result with your name or a member of your household’s name
  • Hotel bill/invoice in your name
  • Proof of payment: either check clearance or credit card statement
  • Driver’s License

Do I qualify if I am not a Collier resident, but my family member is a resident?

No. You do not qualify. The program is only available to Collier County residents.

How do I show Collier County residency?

You must have a Collier County address on your government issued identification card.

What is the GSA rate for Collier County?

The maximum allowable rate for hotel reimbursement set by the federal government. Rates are available here: https://www.gsa.gov/travel/plan-book/per-diem-rates/per-diem-rates-lookup.

FY 2021 per diem rates for zip 34112

How long can I stay at the hotel?

From the time the positive COVID result is received for you or your household member until you or household member receive a negative COVID test result, or a maximum of 14 days, whichever comes first.

How do I apply?

Email Lisa.Carr@colliercountyfl.gov or call 239-450-2114, the Collier County Assistance Center, for more information or to schedule an appointment to drop off your paperwork.

FAQs are not intended to include all program rules.